Refund Policy

The information provided in this Refund Policy is for general informational purposes only. MartPlus UG makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics contained herein. Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the refund process or policy, arising out of, or in connection with, the use of this policy.

At MartPlus UG, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy subject to the terms and conditions outlined below. By making a purchase, you agree to the terms and conditions of this refund policy. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting. Please review this policy regularly to stay informed of any updates.

a. Eligibility for Refunds:
To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging. You must provide proof of purchase, such as a receipt or order confirmation email.

b. Timeframe for Refund Requests:
Refund requests must be submitted within 14 days from the date of delivery. After this period, we will not be able to offer a refund or exchange.

c. Non-Refundable Items:
Certain items are exempt from being refunded, including but not limited to perishable goods, custom-made or personalized items, and items marked as final sale. Additionally, any items that are not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.

d. Refund Process:
To request a refund, please contact our customer service team with your order details and reason for the refund request. We will review your request and notify you of the approval or rejection of your refund. If approved, we will process your refund and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

e. Return Shipping:
If you are approved for a refund, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

f. Damaged or Defective Items:
If you received a damaged or defective item, please contact us immediately. We will arrange for the return of the damaged item and provide a replacement or full refund, including return shipping costs.

g. Late or Missing Refunds:
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us for further assistance.

h. Exchange Policy:
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact our customer service team.

i. Contact Information:
For any questions or concerns regarding this refund policy, please contact us through our customer service email or phone number provided on our website.

By making a purchase with MartPlus UG, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.