Shipping Policy

The information provided in this Shipping Policy is for general informational purposes only. MartPlus UG makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics contained herein. Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from delays, misdelivery, or loss of shipment arising out of, or in connection with, the use of this policy.

At MartPlus UG, we strive to provide prompt and reliable shipping services. This policy outlines the shipping methods, costs, and delivery times for orders placed on our website. By placing an order, you agree to the terms and conditions of this shipping policy. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting. Please review this policy regularly to stay informed of any updates.

a. Shipping Methods and Costs:
We offer a variety of shipping methods to meet your needs, including standard, expedited, and express shipping options. Shipping costs are calculated based on the weight and dimensions of your order, as well as the chosen shipping method and delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.

b. Delivery Times:
Delivery times vary depending on the shipping method selected and the destination of the order. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days. Please note that these are estimated delivery times and are not guaranteed. Factors such as weather, carrier delays, and holidays may affect delivery times.

c. Order Processing:
Orders are processed and shipped within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

d. International Shipping:
We offer international shipping to select countries. International shipping costs and delivery times vary based on the destination. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. MartPlus UG is not responsible for any delays caused by customs procedures.

e. Tracking and Delivery:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website. If you have not received your order within the estimated delivery time, please contact our customer service team for assistance.

f. Lost or Damaged Shipments:
In the event that your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and may provide a replacement or refund, depending on the circumstances. Please retain all packaging and damaged items for inspection by the carrier.

g. Changes to Shipping Address:
If you need to change the shipping address for your order, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee changes can be made once the order has been processed and shipped.

h. Returns and Exchanges:
For information on returns and exchanges, please refer to our Return Policy.

By placing an order with MartPlus UG, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.